Claims & support
Resolve every claim. Consistently.
AI-assisted claim handling, structured queues, and SLA enforcement built for regulated warranty operations.
AI assessment, handler review, decision in minutes
A claims journey from inbound pack through structured review, escalation logic, and payout guidance.
AI assessment
AI reads the claim. You confirm.
Claims packs are parsed, structured, and scored before a handler begins manual review.
- OCR and extraction
- Explainable rule application
- Payable amount guidance
- Confidence scoring
Inbox and queues
Nothing falls through.
Queues, statuses, assignment rules, and handler views turn inbound support from email chaos into a controlled operational system.
- Auto-assignment
- Bulk triage
- Templated communications
- Customer status visibility
SLA engine
SLAs that enforce themselves.
Escalations, automation, and dashboards keep service performance visible and operationally accountable.
- Configurable thresholds
- Escalation rules
- Low-risk auto-processing
- Live SLA dashboards
What’s inside
Support, in modules.
AI claims assessment
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
Inbox and queues
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
SLA engine
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
Document management
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
Handler workflows
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
Performance reporting
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
Audit trail
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
Customer communications
Structured as part of the wider WarrantyOS operating workflow rather than a disconnected feature.
Ready when you are
See it on your data.
Book a walkthrough and we’ll configure the platform around your products, pricing, and workflow.